Confirmation

1. Tentative Booking – Booking will be considered tentative pending receipt of a deposit, and will be held without obligation, for a period of five (5) days. Once this period has elapsed Highland Holdings Ltd reserves the right to cancel an unconfirmed booking.

2. Confirmation of Booking –The booking will be considered as confirmed upon receipt of the agreed deposit of the function price (as per the proforma invoice) If a booking is made less than Fourteen (14) days prior to the function date the Client must pay 100% of the function price based on minimum numbers quoted.

3. Expected Attendance – The client represents that the number of expected covers stated on the quote (“Expected Attendance”) is a realistic expectation of attendance and is the basis upon which the booking is accepted by Highland Holdings Ltd.

4. Slippage – If within five (5) days prior to the function the Expected Attendance reduces by 25% or more, the Client will be liable to pay 50% of the charges applicable to the number of guests by which the attendance was reduced.

5. Guaranteed Minimum Number – The Guaranteed Minimum Number of guests attending the function must be

advised to Highland Holdings Ltd at least five (5) business days prior to the date of the function. Only increases can then be given to Highland Holdings Ltd up to 48 hours prior to the function.

Catering Services and Security

6. Food and Beverage Pricing – The prices listed with the menus are current at the time of quotation.

7. Tastings – An initial charge to be agreed by the representative of Highland Holdings Ltd is chargeable prior to the tasting and NON- refundable if the event is not booked or paid in full. If a second tasting is required, that will be charged at the same rate and Non-Refundable/Deductible.

8. Food and Beverage Menus: Provision and Service – If due to unforeseen circumstances Highland Holdings Ltd is unable to provide the agreed menu or services Highland Holdings Ltd reserves the right to adapt the menu or services in consultation with the Client. If Highland Holdings Ltd is prevented from performing its obligations in respect of any booking, for any cause outside of its control, it shall be entitled to cancel any such booking without liability, but if so requested, will use reasonable endeavors to transfer the booking to another day.

9. Allergies and Dietary Requirement – Highland Holdings Ltd will endeavor to provide alternative menus for any dietary requirements notified with five (5) days of an event. Any costs involve for outsourcing catering to specialist companies (e.g. Kosher, wheat free) will be chargeable. If we are notified of any allergies, we will ensure that these ingredients are not used in the food provided; however, we cannot guarantee any dishes free from trace elements due to the nature of the kitchens. It is the Clients responsibility to notify Highland Holdings Ltd of any dietary requirements before the event, any requirements notified after the five (5) day period may not be catered for.

10. Food Safety – Highland Holdings Ltd follows strict health and safety guidelines. Chilled food can only be left out of refrigeration for a maximum of four (4) hours. Hot food can only be left out for a maximum of two (2) hours. After this time the food will be deemed unsafe and consequently disposed of. Highland Holdings Ltd cannot therefore allow food to be left at a venue for the client’s disposal unless the client signs a release form.

11. Indemnity –The Client shall at all times indemnify Highland Holdings Ltd, its directors and employees in respect of any liability, claim or proceeding arising in respect of personal injury to or the death of any person or arising in respect of any loss, damage or loss of use of property in any way relating to the function or relating to persons attending the function except to the extent of contribution of any negligent act or omission of Highland Holdings Ltd. Liability shall be limited to the price which has been invoiced in respect of that particular event.

12. Client supplying equipment – If the client is supplying any type of equipment for cooking or other reason, the client will ensure that the equipment is in safe working order. Highland Holdings Ltd takes no responsibility if the event is hindered by the Clients equipment or for any accidental damage to Clients equipment by our staff or other circumstance, any damage made to equipment can be discussed with Highland Holdings Ltd post event.

13. Damages – Highland Holdings Ltd takes no liability for any damages made by third party suppliers its supply’s or to third party supplier property. If any damages are occurred through the negligence of Highland Holdings Ltd to client’s property Highland Holdings Ltd will go through the necessary insurance claim process.

Final Details

14. Menu and Service Details – For the smooth running of the function, the planning of menu and service details are to be finalised five (5) days prior to the function.

15. Final details – It is the client’s responsibility to check all final details are correct when sent to them on the quote to ensure smooth running.

16. Final Attendance – If final numbers fall below the Guaranteed Minimum Number charges will be based on the

Guaranteed Minimum Number or minimum spend required for your event date.

Payment

17. Payment of Accounts

Unless otherwise agreed to, the Client must forward full payment to Highland Holdings Ltd five (5) days prior to the function. Cheques are accepted only when received seven (7) days prior to the function.

If a booking is made five (5) days or less prior to the function date, the Client must forward full payment on confirmation based on the minimum numbers quoted.

18. Cancellation or failure to pay – Highland Holdings Ltd reserves the right to cancel the booking if payment is not received from the Client within the prescribed time.

19. Additional Charges – Any additional charges incurred after pre-payment, inclusive of any charges not authorised in the original booking, are required to be settled by the Client’s Nominated Contact upon the conclusion of the function by cash or credit card. Highland Holdings Ltd reserves the right to ask for and retain prior to the function an amount of up to 10% of the function price which is applied by Highland Holdings Ltd against additional charges incurred on the day of the function, but will be refunded in full in the event of no Additional Charges.

20. Additional charges for breakages or damage – Any damages to equipment supplied by Highland Holdings will incur a cost to be covered by the client via a receipt for the repairs supplied by Highland Holdings Ltd.

21. Value Added Tax – The recipient of a supply under contract will pay any applicable Value Added Tax at the same time as paying for the supply under the contract.

22. Refunds for Overpayments – Any refunds for over payments will be processed within fourteen (14) days of the

date of the function

Cancellation Policy

23. In the regrettable situation that the Client cancels the function, written notification is required, and the following cancellation fees apply:

The cancellation policy which applies to your Booking depends on how close to the date of the event for which you made the Booking (the “Event Date”) you make your cancellation, as follows:

(a) If you cancel your Booking any time before the Event Date, you will not be refunded any deposits paid.

(b) If you cancel your Booking between 45 days and 29 days before the Event Date, you will receive a refund of 75% of the balance paid for your event.

(c) If you cancel your Booking between 28 days and 8 days before the Event Date, you will receive a refund of 50% of the balance paid for your event.

(d) If you cancel your Booking between 7 days and 48 hours before the Event Date, you will receive a refund of 25% of the balance paid for your event.

(e) If you cancel your Booking less than 48 hours before the Event Date, you will not receive any refund from your balance payment.

Any liability to sub-contractors or other direct costs or expenses incurred on behalf of the Client will also be charged to the Client.

Surcharges

24. Agreed Function Times/Time Extension

Additional venue hire fees (where appropriate) and/or labour charges may apply at the discretion of Highland Holdings Ltd if functions extend beyond times agreed in writing.

25. Public Holiday Surcharge – A surcharge of 25% is applicable for any function held on a declared public holiday. For functions extending into a Public Holiday a surcharge maybe applicable pending level of service required.

26. Loss or Damage

Except in the case of the negligent or willful conduct of Highland Holdings Ltd, its employees or agents, Highland Holdings Ltd accepts no liability for any loss caused by Highland Holdings Ltd failure to perform its obligations. The Client is responsible for any loss or damage to hired equipment, from the time of delivery until collection by Highland Holdings Ltd, or its sub-contractor, or returned by the Client. Any losses or breakages will be charged to the Client at full replacement cost. The Client should, in his own interest, ensure that all such equipment is insured.

Any damaged linen as a result of the use of pens or candles will result in an additional charge payable by the Client after the event.

27. For longer events - over six (6) hours, the client is responsible for the food costs to feed the waiting staff, band and DJ, photographer and event/venue manager. This would either be at the same charge as the other guests, for the same menu, or an agreed cheaper meal alternative.

28. Client Responsibility – The client is responsible for providing the following:

Heating, power and water, unless agreed prior to the event, and a charge will be incurred

Waste disposal, unless agreed prior to an event, and disposal charges will be incurred First aid and fire-fighting equipment A clean and safe environment for Highland Holdings Ltd staff and guest’s Full insurance to cover the venue and guests